Privacy Policy

1. Introduction

Deficundea Solar ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website deficundea.com and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or consultation
• Subscribe to our newsletter
• Contact us through our contact forms
• Register for our services
• Communicate with us via email or phone

This information may include:

• Name and contact information (address, email, phone number)
• Property details for solar assessments
• Energy usage information
• Financial information for financing options

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns:

• IP address and browser information
• Pages visited and time spent on our site
• Referring websites and search terms
• Device type and operating system
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide solar installation quotes, consultations, and services
• Communication: To respond to your inquiries and provide customer support
• Marketing: To send newsletters, updates, and promotional materials (with your consent)
• Website Improvement: To analyze usage patterns and improve our website functionality
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: To maintain records and conduct business analysis

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: When you provide explicit consent for marketing communications
• Contract: When processing is necessary for providing our services
• Legitimate Interest: For business operations and website improvement
• Legal Obligation: When required by law

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in our operations
• Business Partners: With solar panel manufacturers and financing partners for service delivery
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, sale, or transfer of our business

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Our cookies fall into these categories:

• Necessary Cookies: Essential for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through our cookie banner or your browser settings.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and firewalls
• Regular security assessments
• Limited access to personal data
• Employee training on data protection

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Customer data: 7 years after service completion
• Marketing data: Until you unsubscribe or withdraw consent
• Website analytics: 26 months maximum
• Legal documents: As required by applicable law

9. Your Rights

Under UK data protection laws and GDPR, you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected] or +44 20 7946 0958.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

12. International Data Transfers

Your personal information may be transferred to and processed in countries outside the UK/EU. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the relevant authorities
• Standard contractual clauses
• Binding corporate rules

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

15. Complaints

If you believe we have not handled your personal data in accordance with this Privacy Policy, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):